Frequently Asked Questions
How do you ship your meat?
We ship all meat in an insulated foam cooler with gel ice packs, placed inside a cardboard shipping box. We recommend that you refrigerate or freeze your items as soon as possible after you receive your box.
What if I want to order a product that isn't listed on your website?
We get this question a lot because over the years, we have started to phase out certain products when we introduce new ones.
Do you ship the same day my order is placed?
We ship 5-7 days after your order is placed, in order to pop your freshly made meat into the freezer and allow it time to freeze thoroughly.
What kind of shipping options do you offer?
We offer FedEx 2Day shipping on all orders.
How do I track my order?
Tracking will available on the day the order is shipped after 4:00 PM. You will receive tracking information via the e-mail address you provided.
What payment methods do you accept?
We accept most major credit cards - Visa, MasterCard, American Express, Discover, JCB, and UnionPay.